Q1: What materials are used in your products?

A: We use high-quality, eco-friendly materials like organic cotton and recycled fibers to ensure comfort and sustainability.

Q2: How should I care for my knitted items?

A: Hand wash in cold water and lay flat to dry. Avoid wringing to maintain the shape and quality of the fabric.

Q3: Do you offer international shipping?

A: Yes, we ship internationally! Check our shipping policy for rates and delivery times.

Q4: What is your return policy?

A: We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original packaging. For more details, visit our returns page.

Q5: How can I contact customer support?

A: Reach our customer support team via the contact form on our website or primewavescott us at primewavescott.com

Q6: Do you offer size guides?

A: Yes, each product page has a comprehensive size guide to help you find the perfect fit.

Q7: Are your products ethically sourced?

A: Absolutely! We prioritize ethical sourcing and work with manufacturers who adhere to fair labor practices.

Q8: How long does it take to process an order?

A: Orders typically process within 1-3 business days. You’ll receive a confirmation email with tracking information once it ships.

Q9: Can I change or cancel my order after it’s been placed?

A: If you need to change or cancel your order, please contact us as soon as possible. We can assist as long as the order hasn’t been processed.

Q10: Do you offer gift cards?

A: Yes, we offer digital gift cards! They are available on our website and make a perfect gift for any occasion.