Eligibility for Refunds:

We accept returns within 15 days of the delivery date. To be eligible for a refund, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Initiating a Return:

To initiate a return, please contact our customer service team at primewavescott. Provide your order number and the reason for the return. We will guide you through the process.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Refund Process:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges:

If you received a defective or incorrect item and wish to exchange it for the same item, please contact us for assistance.

Late or Missing Refunds:

If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

Changes to the Refund Policy:

We reserve the right to update or change our refund policy at any time. Changes will be effective immediately upon posting on our website.